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Support Policy
Thank you for using GLD software! Included with your purchase of GLD is technical support
for installation of software on your system. This support includes phone based or web based support
and is limited to a reasonable amount of time, as solely determined by
TDI, to assure that your system is properly installed and operable. This support does
NOT apply to design assistance or versions that are no
longer supported. Please see your version support information
here.
Design assistance is available with a service contract, please contact us if you are interested in these services. Acceptance of any technical support indicates that you have read and accepted these terms. We will answer your questions in English.
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Current GLD Software:
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- Click for Update History
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| Self Support Areas - Try these first | |
| GLD Technical FAQs: | Frequently Asked Questions |
| Installation, HASP Keys, Operation, Theory, Residential Issues | |
| GLD Resources: | Product Manuals; Upgrade and Support Info; Key Information |
| Books, Support Info, Licensing Devices | |
| Network Version Information: | Network Installation; HASP Keys; Network Support |
| External Loads Programs: | HAP; Trace; IES; LEAD Plus |
| Load Information from other Products | |
| Download Prior Versions: | Setup Files for Previous Versions of GLD |
| Active and Discontinued Versions | |
| Download Current Version: | Current GLD Setup Files |
| (Registration Required) | |
| Training and Tutorials | |
| Short Tutorial Videos: | Tutorial Videos - See Modules at Work |
| Self-Help through Observation | |
| GLD Related Training: | Classes Available |
| Live Instruction - Basic and Advanced | |
| Webinars: | Various topics and presenters |
| Recorded Sessions with Customers | |
| Other Self Help Tools: | Skill Builders |
| Sharpen your Skills | |
| Direct Contact Methods | |
| Phone | (763) 479-3638 |
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| Request Technical Support | Support Request Form |
| Web Contact | |
We will respond to email and web submissions within 24 hours.